- Wish list (0)
- My account
- Shopping cart
- Checkout
Return Policy
Btownfashion ensures utmost customer satisfaction, before, during, and after purchase. Our return policy allows you to return damaged/ defected products by filing for a return request within two days of the product delivery. However, please note the product should reach us within 7 days of filling the 'return request form'.
The product returned ought to be in its original packing along with the original tags. It should also be accompanied with the original invoice.
If any of the products returned is not found in its original condition or if it is returned after usage, we reserve the right to decline any return or exchange.
If your requisition is found to be genuine, we will offer you a complete refund excluding the shipping charges, if paid in case of international buyers.
While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchanges of jewellery and stitched items.
Return requests regarding strains or stitching faults need to be filed within 24 hours of product delivery. In these cases, you shall also need to send a digital copy of the invoice of the product along with your return request form.
In case a product gets damaged after use, we offer you the advantage to get it repaired. But, for that matter, you need to pay the shipping charges.